Product
Built around the work your staff already do every shift.
Six areas, one record per resident, and reports that assemble themselves. Nothing here needs a training week — the interface was designed so a new care worker can document correctly on their first shift.
01
Resident information
Each resident gets a single page that holds everything the home knows about them — so the answer to a family member’s question takes ten seconds, not ten minutes.
- Medical history, allergies, care level and vitals over time
- Daily routines and preferences the whole team can see
- Emergency contacts and next-of-kin details on the same page
- Photo, room and admission details for shift-side identification
resident overview
02
Documentation & journals
One feed for progress notes, staff communications and daily care. Staff type it once, on whatever device they’re holding, and it’s part of the record.
- Progress notes attached to the resident, not to a shift
- Priority entries that managers can confirm were read
- Full edit history — updates are visible, not silent
- Shift-change handover entries, signed by the person leaving
Signed handover logging is a Tier 2 commitment — see the compliance hub for its current status.
journal feed with priority entry
03
Incidents & complaints
Incidents and complaints are different things and are recorded as different things — which matters the moment an inspector asks you to produce one and not the other.
- Separate incident and complaint record types
- Structured fields so two staff record the same event the same way
- Linked to the resident, the reporter and the follow-up
- Exportable with the audit trail attached
Reportable-incident deadline tracking is a Tier 2 commitment — see the compliance hub.
incident record
04
Training & certifications
Certifications with real recurrence rules — quarterly, annual, three-year — per staff member, so nothing lapses quietly between inspections.
- Flexible recurrence, not a single annual reminder
- Per-staff view and whole-home matrix view
- Expiry visibility before the certificate runs out
- Orientation completion tracked for new hires
certification matrix
05
Reporting & exports
The reports your authority asks for, assembled from the documentation your staff already entered — in the format that gets accepted the first time.
- Monthly bed status and service activity reporting
- Bed counts, subsidy status and level-of-care breakdown
- Custom report formats built to your authority’s request
- Exports carry their audit trail
monthly report preview
06
Access, security & audit
Confidential resident information should be visible to the people who need it and nobody else — enforced by roles, not by trust.
- Role-based permissions down to record types and actions
- Audit logging of every access, change and export
- MFA, IP allow-listing and session timeouts
- Access can be restricted to inside the facility, per user
roles & permissions
Device independence
Whatever is already in their hand
chum is cloud-based and runs in the browser on iPhone, Android, iPad, Mac and PC. Access can be restricted to inside the facility for any or all users when your policy requires it.